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You can get all important information at the hotel reception.

Start your holiday carefree with the most important information on the Neubergerhof

A-Z of interesting facts

It is often useful if you already know about important local conditions before you start your holiday. There is a lot to consider especially when going on holiday with children. On this page we have compiled all sorts of information, arranged from A – Z.



If however you have any questions, please do not hesitate to contact us personally. We look forward to receiving your message by email: urlaub@neubergerhof.at.

A

 À la carte restaurant in Neuberg / Filzmoos © Selina Flasch Photography
A la Carte

Our A la Carte kitchen is open from 12:00 - 14:00 and from 18:00 - 20:30. Small cold and hot meals are available throughout the day. If you would like to enjoy A la Carte in the evening, please let our service team or the reception team know. You will receive a credit for the dinner menu of € 10.00 (children € 5.00).

 Apartment in the Bacherhof opposite © Roland Wimmer
Apartments in the Bacherhof

Breakfast pastries are delivered fresh daily (also on Sunday) directly to your apartment door. Please place your order at the reception the night before.

At the Bacherhof are 4 apartments for 2-6 guests. Of course, you can also book half-board.

 Alexandra welcomes you at the reception. © Selina Flasch Photography
Arrival

Your room is ready for occupancy from 15:00 onwards. Early arrival is of course also possible. You can already enjoy breakfast (from 07:30 to 10:30) and take advantage of the amenities of our hotel.

 Filzmoos in winter © Coen Weesjes
ATM

The Sparkasse and the Raiffeisenbank in Filzmoos each have an ATM.

B

Bathrobe - fantastic view from the sauna balcony © Selina Flasch Photography
Bathrobes, Bath Bag, Towels

Bathrobes, slippers and bath towels are provided in the room as well as in the apartments in the Bacherhof. Children's sizes from approx. 6 years old. In the sauna area, there are extra-long sauna towels for free use.

 Cosmetic products on lounger © Gerhard Wolkersdorfer
Beauty, Cosmetics in the feel-good oasis
  • Let yourself be pampered with a relaxing massage or beauty treatment. Appointments can be made at the hotel reception or online:

    Book your wellness treatment

C

Guests at the hotel reception in the Hotel Neubergerhof © Selina Flasch Photography
Check Out

Would you like to end your holiday comfortably? You are welcome to enjoy the hotel amenities (spa, WASTL Kid’s Club, activities as per the weekly programme, etc.). However, please leave your room by 11:00. Simply drop off your bath bag and bathrobe at the reception upon your departure. A changing room can be found on the 1st basement level.

D

 Goodbye! © Selina Flasch Photography
Departure

We kindly ask you to leave your room by 11:00. Depending on the availability of the room, you can use it longer on the day of departure for an extra fee. Please check at the reception the day before your departure.

Family room at the blue hour © Gerhard Wolkersdorfer
Deposit
25% of the travel price for fixed reservations to the following bank account:
  • Salzburger Sparkasse
  • IBAN: AT742040400040471781
  • BIC: SBGSAT2SXXX

Upon receipt of the deposit, your booking becomes binding!
Place of jurisdiction: Salzburg County Court

 Dinner in the Neubergerhof - here: suckling pig © G.A.-Service
Dinner

Is served from 18:30 - 20:30. The children can use the children's buffet with the WASTL Kid’s Club staff or with their parents as early as 18:00.

 Dog and girl on vacation © Selina Flasch Photography
Dogs

You are welcome to bring your “four-legged family member” to the Neubergerhof. Price per dog, per day € 16.00 (without food). Please understand that dogs are not allowed in the restaurant or in the children's and wellness areas.

 Drinking water from the in-house spring from every tap in the house © Selina Flasch Photography
Drinking water

The tap water throughout the hotel is a soothing mountain spring water from our own spring in the Bacher Forest and has excellent drinking quality. Enjoy the pleasant taste!

 Riding in Neuberg / Filzmoos on summer vacation © Selina Flasch Photography
Dry room for skiing, riding and hiking clothes

In the dry room (basement of the main house) you can dry your wet clothes.

E

 Own equipment for babies and small children on family vacation © Gerhard Wolkersdorfer
Equipment for babies and toddlers

Cot/travel bed as well as bed guard (please register before arrival), high chair, baby phone, diaper bucket, buggy, toboggan and back carrier are at your disposal for our youngest guests.
The baby kitchen, equipped with electric stove, microwave, kettle and vaporiser, is accessible to our guests 24 hours a day.

F

 Couple in the gym © Selina Flasch Photography
Fitness room

Our small fitness room with high-quality fitness equipment from Technogym (ergometer, stepper, treadmill and multi-gym) is located in the basement of the main building. For safety reasons, children up to 14 years of age are only allowed to use the devices under the supervision of their parents.

Kaiserschmarrn © Selina Flasch Photography
Food allergies / intolerances
No problem! The kitchen team around Martin & Maria Reiter is happy to address this. In a personal conversation with the kitchen management, your wishes will be taken into account. Please inform us directly at the time of booking about any food intolerances, so that the kitchen can be informed in advance.

G

The Neubergerhof logo on the house wall © Gerhard Wolkersdorfer
Garage

We are happy to reserve a space for you (€ 6.00 per day). Please ask at the reception.

H

Couple hiking in the Filzmooser Almengebiet © Roland Wimmer
Hiking bus

The hiking bus takes you directly from the hotel to the surrounding Alpine pastures and to Ramsau. The hiking bus is free of charge for Neubergerhof guests only on presentation of the Salzburg Sports World Card. These are available at the reception. The bus timetable is in the guest folder in your room/apartment.

 Hiking sticks and backpack
Hiking sticks and backpack

Hiking sticks can be rented free of charge at the reception. The backpack is on your room. Please bring them back cleaned. Thank you!

Horse-drawn carriage ride © Selina Flasch Photography
Horse-drawn carriage ride in summer

From Filzmoos to the beautifully situated Hofalm. Information and registration at the reception.

Horse-drawn sleigh ride in winter - start at the hotel possible © Klaus Bauer
Horse-drawn sleigh ride in winter

From the Neubergerhof, take a tour through Neuberg or from Filzmoos into the beautifully situated Hofalm. Information and registration at the reception.

 

 The farmer's cupboard in the farm shop © Gerhard Wolkersdorfer
Hotel shop

The small Neubergerhof farm shop with produce from local farmers such as jam, brandy, nice souvenirs, home accessories, etc. is open at any time.

I

You get internet access at the hotel reception © Selina Flasch Photography
Internet

building there is a public internet station. The access code for the Wi-Fi network is available at the reception upon arrival.

Pillows © Klaus Bauer
Ironing possibility

Ironing is available in the guest laundry room in the hotel basement. The iron is available at reception.

K

Kids hand and flower © Roland Wimmer
Kids Buggy and Kid’s Carrier
For a wonderful walk in nature, we are happy to provide you with a kid’s buggy or a hiking carrier.

L

 Coins for the washing machine are available from reception. © Selina Flasch Photography
Laundry, Washing machine

A washing machine and tumble dryer are available in the laundry and dry room. Tokens are available at the reception for € 2.80 each. Irons are also available at reception.

M

Woman at a massage © Roland Wimmer
Massage

Let yourself be pampered in our wellness oasis and choose from the extensive range of massages. Please make an appointment at the reception or online.

Set table in the panorama restaurant © Gerhard Wolkersdorfer
Mealtimes
  • Breakfast buffet 07:00 - 10:30
  • Children's lunch 12:30
  • Children's lunch in the Dwarf Weeks 12:00
  • Afternoon snack 15:30 - 17:00
  • Children's buffet in the evening 18:00 - 20:30
  • Dinner menu 18:30 - 20:30
  • A la Carte cuisine 12:00 - 14:00 and 18:00 - 20:30
  • Small hot and cold dishes are available all day
Mountainbiking in Filzmoos © Selina Flasch Photography
Mountain Bikes and E-Bikes

Free rental of the hotel's mountain bikes. We are happy to give you route suggestions. Mountain E-bikes (for an extra charge) - reservation the day before is recommended.

N

Front of the hotel in summer with house logo on the wall © Gerhard Wolkersdorfer
Navigation devices
Navigation devices are very practical and generally help lead you to your destination. However, there are always exceptions, so follow the signs the last few metres to the hotel and do not rely exclusively on your navigation device.

P

Packed lunch for hiking in Filzmoos © Roland Wimmer
Packed Lunch

The kitchen will be happy to prepare a packed lunch for a fee of € 6.50 if you have planned a longer day trip. Please just let us know at the reception.

The hotel in Neuberg, Filzmoos in summer © Christine Höflehner
Parking
At the Neubergerhof there are enough parking spaces, free of charge. You can rent a garage space for € 6.00 per day, subject to prior registration and availability.
Payment at the reception © Selina Flasch Photography
Payment
You can pay your hotel bill at the end of your stay in cash, with EC/Debit Card, with VISA or Mastercard. If requested, a bank transfer of the remaining amount before arrival is also possible.


Bank account:
  • Salzburger Sparkasse
  • IBAN: AT742040400040471781
  • BIC: SBGSAT2SXXX
Our postman will take it along. © Selina Flasch Photography
Post

You may leave your mail at the hotel reception. Our postman will take it along.

R

Rezeption © Selina Flasch Photography
Reception
Our reception is available daily from 08:30 to 22:00 for your questions and requests.
Stony wall in the restaurant © Gerhard Wolkersdorfer
Restaurant . Restaurant bill
The same table in our restaurant is always reserved for you for the duration of your stay. We make every effort to respond to your table requests as far as possible. Please understand if we cannot always meet them. Restaurant bills are posted to your overall hotel bill. Please check and sign your bill before leaving the restaurant. Subsequent complaints can no longer be considered.
 Family in the room © Klaus Bauer
Room bill

You can pay the room bill at any time. Please sign your restaurant and bar receipts immediately after consumption. Unfortunately, we can no longer accept subsequent complaints. We accept cash, EC card, Mastercard and VISA.

S

Drinking fountain in the feel-good oasis © Gerhard Wolkersdorfer
Saunas in the feel-good oasis

The organic-panorama sauna, the Finnish apple wood sauna and the steam bath are in operation from 11:00 - 19:00. The feel-good oasis is a “room of silence” for relaxing and resting. Admission is only for adults from 18 years old. Thank you for your understanding! You are welcome to reserve the family/children's sauna privately for your family upon prior reservation.

Ski slope in Filzmoos © Selina Flasch Photography
Ski and boot room
This is located on the 1st basement level, accessible from outside via the stairs to Sport Stefan. The boot dryers are heated.
Ski und prepared slope in Filzmoos, Ski amadé © Selina Flasch Photography
Ski bus
Free ski bus from Neubergerhof to Filzmoos approx. every 50 minutes (also for non-skiers). The bus timetable is available at the reception.
Ski und prepared slope in Filzmoos, Ski amadé © Selina Flasch Photography
Ski passes
Morning and afternoon tickets, as well as day tickets for the Filzmoos/Neuberg ski area, and also tickets from 1.5 days to 8 days for the entire Ski amadé ski region are available at the hotel reception. These will be billed to your room bill. We would like to point out that for the ski passes / a deposit of € 3.00 per card is collected on keycards.
Snowboarder in Filzmoos, Ski amadé © Selina Flasch Photography
Ski school
Our cooperation partner “Skischule Bögei” in Filzmoos offers ski and snowboard lessons for children and adults, as well as private lessons. Course bookings can be made directly at the hotel reception. Payment is done via your hotel bill. Neubergerhof guests receive a 10% discount.
Family Reiter © Christine Höflehner
Social Media

The Neubergerhof is represented on Facebook and Instagram with social media channels. We look forward to your posts! We look forward to sharing your day with the hashtags above.

Facebook: www.facebook.com/neubergerhof
Instagram: www.instagram.com/neubergerhof

 Girl having pillow fight in bed © Selina Flasch Photography
Sockets . Child locks

In the new part of the building, child locks are invisibly integrated into all sockets. In the main building, please plug the child locks into the sockets and turn to the right or down.

Sport Stefan © Selina Flasch Photography
Sport Stefan
Summer opening hours: Daily from 09:00 - 18:00 in Filzmoos, at the roundabout. Winter opening hours: Vary - information can be obtained at the reception. The shop is located on the 1st basement level next to the ski and boot room in the hotel
 Apples and fresh drinking water on the table in the room © Gerhard Wolkersdorfer
Supermarket

MPREIS in Filzmoos, at the roundabout

Couple in the swimming pool © Selina Flasch Photography
Swimming pool

Open from 07:00 - 22:00 (also for children)

T

 Married couple at the table at dinner © Selina Flasch Photography
Table and room reservation

Your wishes are important to us and we are happy to fulfil them. However, we ask for your understanding that your desired room or your favourite place in the restaurant may not always be available. Rest assured however, that we are doing our utmost.

Logo on the wall in front of the hotel
Taxi
Taxi for your arrival and departure to Bischofshofen for € 25.00 per trip, Radstadt for € 15.00 per trip and Free pick-up from Eben im Pongau with the Neubergerhof hotel taxi during the day from 08:00 to 20:00. For other trips we are happy to organise a taxi for a fee. Payment can be made via your hotel bill.
 Family room comfort © Gerhard Wolkersdorfer
Telephone

Information on local or long-distance calls, area codes and internal numbers as well as emergency calls can be found in the brochure in your room.

W

Weekly programme © Selina Flasch Photography
Weekly programme

You will receive an overview of the weekly program at our welcome evening on the weekend. Every day we inform you in our Neubergerhof Kurier paper about activities and the program in our hotel.

The young Reiter's © Christine Höflehner
Welcome evening

We are pleased that you have chosen to stay with us and we gladly inform you about the program for the upcoming holiday week with a welcome cocktail at the weekend.

 WI-FI password available at reception © Selina Flasch Photography
WI-FI

The free Wi-Fi system works throughout the hotel. On the ground floor of the main building there is a public internet station. The access code is available at the reception upon arrival.

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