It is often useful if you already know about important local conditions before you start your holiday. There is a lot to consider especially when going on holiday with children. On this page we have compiled all sorts of information, arranged from A – Z.
Our A la Carte kitchen is open from 12:00 - 14:00 and from 18:00 - 20:30. Small cold and hot meals are available throughout the day. If you would like to enjoy A la Carte in the evening, please let our service team or the reception team know. You will receive a credit for the dinner menu of € 10.00 (children € 5.00).
Breakfast pastries are delivered fresh daily (also on Sunday) directly to your apartment door. Please place your order at the reception the night before.
At the Bacherhof are 4 apartments for 2-6 guests. Of course, you can also book half-board.
Your room is ready for occupancy from 15:00 onwards. Early arrival is of course also possible. You can already enjoy breakfast (from 07:30 to 10:30) and take advantage of the amenities of our hotel.
The Sparkasse and the Raiffeisenbank in Filzmoos each have an ATM.
Bathrobes, slippers and bath towels are provided in the room as well as in the apartments in the Bacherhof. Children's sizes from approx. 6 years old. In the sauna area, there are extra-long sauna towels for free use.
Let yourself be pampered with a relaxing massage or beauty treatment. Appointments can be made at the hotel reception or online:
Book your wellness treatmentWould you like to end your holiday comfortably? You are welcome to enjoy the hotel amenities (spa, WASTL Kid’s Club, activities as per the weekly programme, etc.). However, please leave your room by 11:00. Simply drop off your bath bag and bathrobe at the reception upon your departure. A changing room can be found on the 1st basement level.
We kindly ask you to leave your room by 11:00. Depending on the availability of the room, you can use it longer on the day of departure for an extra fee. Please check at the reception the day before your departure.
Upon receipt of the deposit, your booking becomes binding!
Place of jurisdiction: Salzburg County Court
Is served from 18:30 - 20:30. The children can use the children's buffet with the WASTL Kid’s Club staff or with their parents as early as 18:00.
You are welcome to bring your “four-legged family member” to the Neubergerhof. Price per dog, per day € 35.00 (without food). Please understand that dogs are not allowed in the restaurant or in the children's and wellness areas.
The tap water throughout the hotel is a soothing mountain spring water from our own spring in the Bacher Forest and has excellent drinking quality. Enjoy the pleasant taste!
In the dry room (basement of the main house) you can dry your wet clothes.
Cot/travel bed as well as bed guard (please register before arrival), high chair, baby phone, diaper bucket, buggy, toboggan and back carrier are at your disposal for our youngest guests.
The baby kitchen, equipped with electric stove, microwave and kettle, is accessible to our guests 24 hours a day.
Our small fitness room with high-quality fitness equipment from Technogym (ergometer, stepper, treadmill and multi-gym) is located in the basement of the main building. For safety reasons, children up to 14 years of age are only allowed to use the devices under the supervision of their parents.
We are happy to reserve a space for you (€ 12,00 per day). Please ask at the reception.
The hiking bus takes you directly from the hotel to the surrounding Alpine pastures and to Filzmoos. The hiking bus is free of charge for Neubergerhof guests. The bus timetable you can find on the reception.
Hiking sticks can be rented free of charge at the reception. The backpack is on your room. Please bring them back cleaned. Thank you!
From Filzmoos to the beautifully situated Hofalm. Information and registration at the reception.
From Filzmoos into the beautifully situated Hofalm. Information and registration at the reception.
The small Neubergerhof farm shop with produce from local farmers such as jam, brandy, nice souvenirs, home accessories, etc. is open at any time.
The Wi-Fi is free for all.
Ironing is available in the guest laundry room in the hotel basement. The iron is available at reception.
A washing machine and tumble dryer are available in the laundry and dry room. Tokens are available at the reception for € 3.20 each. Irons are also available at reception.
Let yourself be pampered in our wellness oasis and choose from the extensive range of massages. Please make an appointment at the reception or online.
Free rental of the hotel's mountain bikes. We are happy to give you route suggestions. Mountain E-bikes (for an extra charge) - reservation the day before is recommended.
The kitchen will be happy to prepare a packed lunch for a fee of € 7.50 if you have planned a longer day trip. Please just let us know at the reception.
You may leave your mail at the hotel reception. Our postman will take it along.
You can pay the room bill at any time. Please sign your restaurant and bar receipts immediately after consumption. Unfortunately, we can no longer accept subsequent complaints. We accept cash, EC card, Mastercard and VISA.
The organic-panorama sauna, the Finnish apple wood sauna and the steam bath are in operation from 11:00 - 19:00. The feel-good oasis is a “room of silence” for relaxing and resting. Admission is only for adults from 18 years old. Thank you for your understanding! You are welcome to reserve the family/children's sauna privately for your family upon prior reservation.
The Neubergerhof is represented on Facebook and Instagram with social media channels. We look forward to your posts! We look forward to sharing your day with the hashtags above.
Facebook: www.facebook.com/neubergerhof
Instagram: www.instagram.com/neubergerhof
In the new part of the building, child locks are invisibly integrated into all sockets. In the main building, please plug the child locks into the sockets and turn to the right or down.
MPREIS in Filzmoos, at the roundabout
Indoor Pool:
The indoor pool is open daily from 7:00 a.m. to 10:00 p.m.
Outdoor Infinity Pool:
The outdoor infinity pool is open daily in summer from 8:00 a.m. to 10:00 p.m., and in winter from 10:00 a.m. to 7:00 p.m.
During opening hours, both adults and children are warmly welcome in both pools.
Your wishes are important to us and we are happy to fulfil them. However, we ask for your understanding that your desired room or your favourite place in the restaurant may not always be available. Rest assured however, that we are doing our utmost.
Information on local or long-distance calls, area codes and internal numbers as well as emergency calls can be found in the brochure in your room.
You will receive an overview of the weekly program at our welcome evening on the weekend. Every day we inform you in our Neubergerhof Kurier paper about activities and the program in our hotel.
We are pleased that you have chosen to stay with us and we gladly inform you about the program for the upcoming holiday week with a welcome cocktail at the weekend.
The free Wi-Fi system works throughout the hotel. On the ground floor of the main building there is a public internet station.
