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Price information, general information on your booking or hotel bill

Important booking information

On vacation, especially with children, there is always a lot to note and consider. At the Neubergerhof, there are no surprises about the price. We are open and transparent and hide no costs. Please read our booking information. We are also happy to assist you personally on the telephone (+43 6453 8381) or by email (urlaub@neubergerhof.at).

Arrival and departure

On the day of departure, please vacate rooms and apartments by 11:00. Late check out is subject to availability and for a fee. On the day of arrival, the rooms are ready for occupancy from 15:00.

Our cancellation conditions

  • We are reducing the free cancellation period for summer bookings in 2020 to one week. You can therefore cancel your summer holiday 2020 risk-free and free of charge 7 days before arrival. 
  • Otherwise, our normal cancellation conditions apply
  • Cancellation can be made free of charge up to 4 weeks prior to arrival
  • In case of cancellation from 4 weeks to 2 weeks before arrival, 40% will be charged
  • In case of cancellation from 2 weeks to 1 week before arrival, 70% will be charged
  • In case of cancellation within 1 week before arrival, 90% will be charged
  • In case of late arrival or early departure, 100% will be charged

Cancellation costs are charged without exception, therefore we recommend taking out cancellation insurance. For more information, see European Insurance.

Deposit

25% of the travel price for fixed reservations to the following bank account:

  • Salzburger Sparkasse
  • IBAN: AT742040400040471781
  • BIC: SBGSAT2SXXX
  • Place of jurisdiction: Salzburg County Court

    With your deposit or reservation confirmation, you accept our cancellation conditions. The provisions of the Austrian Hotel Regulations apply. Terms and conditions and cancellation conditions as per Austrian Hotel Regulations.

Privacy policy for online bookings

In the course of online booking, you give your consent for data processing in accordance with the Federal Data Protection Act.

Others

Room numbers and floors - we cannot make a firm commitment when making your reservation. As far as possible, we will gladly take your wishes into account.

You can pay your hotel bill in cash, with debit/bank card, VISA or Mastercard as well as by bank transfer before arrival.

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