Digital accessibility on our websites

Holidays for everyone – experience them barrier-free.

A holiday at the Neubergerhof should be accessible and enjoyable for all guests – including digitally. Regardless of whether they have any limitations or not. It is very important to us to remove barriers and offer you the most barrier-free access possible to all information and services. On this page, you will find details about the accessibility of our website as well as information about accessible facilities in our hotel. Our website is designed so that all users can easily and accessibly find information for an unforgettable holiday in Austria.

Accessibility statement

Hotel Reiter GmbH strives to make its websites www.neubergerhof.at and www.ferienlager.neubergerhof.at accessible in accordance with the Federal Act on the Accessible Design of Websites and Mobile Applications of the Federal Government (Web Accessibility Act – WZG) BGBl. I No. 59/2019 as amended, and the Federal Disability Equality Act (BGStG). This accessibility statement applies to www.neubergerhof.at and www.ferienlager.neubergerhof.at.

Our commitment

Accessibility is more than just a given for us – it's something we care deeply about. We want our website to be easily usable for everyone, and we work diligently to ensure this. Therefore, we make every effort to implement the necessary adjustments in the best possible way and are constantly striving to integrate new content in an accessible format.

Our goal is to provide all visitors – regardless of their individual needs – with unrestricted access to our digital offerings.

Compliance status

This website is largely compliant with conformance level AA of the Web Content Accessibility Guidelines (WCAG) 2.1 and with the applicable European Standard EN 301 549 V3.2.1 (2021-03) pursuant to Directive (EU) 2016/2102 of the European Parliament and of the Council.

Implemented accessibility measures

We have already implemented the following measures to improve accessibility:

Responsive web design: Our website is optimized for various output devices (smartphones, tablets, desktop computers) thanks to responsive web design. The content elements are automatically optimized for the best possible readability and adjusted to the respective screen size. Sufficient contrast was also taken into account in the design.

Keyboard navigation: The main menu can be navigated using the keyboard (Tab key, arrow keys). Interactive elements can be accessed and operated via the keyboard.

Structure and semantics

All pages have meaningful page titles.
The language of the page is declared in the markup.
The HTML markup used is standards-compliant.
Headings are hierarchically structured.
Links have meaningful labels.

Accessibility for assistive technologies.

Alternative text for informative images.
Sufficient color contrast.
Support for screen readers.

Non-accessible content

he following content is not fully accessible for the reasons listed below:

Non-compliance with accessibility requirements
Texts and comprehensibility: We strive to write our texts with minimal abbreviations and foreign words, avoiding overly complex sentence structures. If a text is unclear, we welcome feedback.
Contrast issues: Some isolated contrast problems may occur, mainly with cookie banners overlaying existing content and third-party content.
Multimedia content: Not all videos have subtitles or audio descriptions.
PDF documents: Older PDF files may not be fully accessible.
Disproportionate Burden

Third-Party Content: Our website uses some content and services from third-party providers (e.g., social media embeds, external maps, booking widgets, online shops, voucher systems). We cannot make a complete statement regarding the accessibility of this content, as it is not entirely within our control.

Legacy Content: Retrospectively and completely adapting all existing content, especially older PDF documents and multimedia content, would constitute a disproportionate burden.
The content is not subject to the applicable legal regulations.

Spam protection/reCAPTCHA: To protect against spam and automated requests, we sometimes use reCAPTCHA functions in our contact forms. These are not fully accessible.
Alternative contact options are available:
Email: urlaub@neubergerhof.at
Phone: +43 6453 8381

Creation of the accessibility statement

This statement was createt on 08 august 2025.

External evaluation: This Statement is based on an assessment carried out by marketing agency Die Werbekatze – Anna Elisa Wiltsche and Algo GmbH.

This statement was last reviewed on 08 August 2025.

Feedback and contact details

Hotel Reiter GmbH places great importance on the continuous improvement of accessibility. The offerings and services on this website are constantly being improved, updated, and expanded. Usability and accessibility are of paramount importance to us.

If you encounter any barriers that prevent you from using our website—problems not described in this statement, or shortcomings regarding compliance with accessibility requirements—please let us know.

Hotel Reiter GmbH
Familie Reiter
Neuberger Str. 11
5532 Filzmoos
Austria
E-mail: urlaub@neubergerhof.at
Phone: +43 6453 8381

We will review your request and inform you of the outcome, as well as the measures taken or planned, within three months. Please describe the problem and provide the URL(s) of the affected subpage(s) of our website.

Enforcement procedure

If you do not receive a satisfactory response from the contact option above, you may submit a complaint to the complaints office of the Austrian Research Promotion Agency (FFG). The FFG accepts complaints electronically via the complaints office contact form:

To the FFG complaint form

https://www.digitalbarrierefrei.at/en/submit-a-complaint/contact-form-federal-complaints-office

The Austrian Research Promotion Agency (FFG) reviews complaints to determine whether they relate to violations of the Web Accessibility Act, in particular deficiencies in compliance with accessibility requirements, by the federal government or an institution affiliated with it.

If the complaint is justified, the FFG will issue recommendations to the federal government or the relevant legal entities and propose measures to remedy the identified deficiencies.

With the entry into force of the Accessibility Act (BaFG) on June 28, 2025, those affected by violations of accessibility requirements can contact the Social Ministry Service, the market surveillance authority.

Accessibility note

We strive to implement the accessibility of this website to the best of our ability, within the limits of technical possibilities and legal requirements. Complete accessibility cannot be guaranteed, particularly for complex or dynamic content and when integrating external tools (e.g., booking systems, widgets, forms).

According to Article 5 of Directive (EU) 2016/2102 and Section 15 Paragraph 2 of the German Disability Equality Act (WZG), certain requirements may be waived if their implementation would involve disproportionate effort. The legitimate economic interests of the website operator must also be taken into account.

We continuously review and improve accessibility, but cannot provide a legally binding guarantee for the complete accessibility of all content.

On-site accessibility

To ensure your complete comfort, almost every area of the Neubergerhof is easily accessible and barrier-free. Two elevators connect all six floors (from the second basement level to the third floor), allowing you to reach any level with ease.

The entrances (day and night), reception, lobby, restaurant and buffet area, Neuberger NaturSpa, children's areas, all guest rooms, and all public areas such as the guest laundry, changing rooms, and restrooms are, of course, barrier-free.

Only the direct access to the WASTL Natur Arena – our multi-purpose hall on the second basement level – involves a few steps. However, we have a solution for this as well: You can access the hall barrier-free via the lawn in the outdoor area. Please feel free to ask us about this – we are always happy to help.

We would also be pleased to provide you with individual information about barrier-free facilities and experiences in our surroundings. If you are planning an excursion or a specific activity, simply contact us – we will clarify all the details for you in advance.